Shipping & Returns

Production and dispatch

Every print is made to order. After payment is confirmed the print is produced at the lab, inspected and shipped. Signed prints take about a week longer for the artist's signature.

Japan: about 7 days (10–14 days signed). International: about 2 weeks (2–3 weeks signed).

Carriers

Prints travel rolled, in a rigid shipping tube. Yamato Transport within Japan; EMS (Express Mail Service) internationally as standard. A tracking number is emailed on dispatch.

Framing

Framing is available on request and quoted separately (aluminium, in black, grey or white) with its own shipping cost.

Returns, exchanges and refunds

You may cancel an order free of charge within 24 hours of payment. After that the print goes into production and the order cannot be cancelled.

Prints are not returned, exchanged or refunded for change of mind — including the size, paper or signature chosen at order, or the placement, cropping and margins of the image as shown on this site.

Damaged in transit: write to info@ikkimitsuhashi.com with photographs within one week of delivery and we remake and send the same print at no cost.

Lost in transit: the carrier is responsible. We claim from the carrier and, once the loss is confirmed, remake and send the same print.

Wrong item sent by us (a different work or size from your order): return it and we send the correct print in exchange, at our cost.

Refunds are made only when an order is cancelled within 24 hours of payment, or if we cannot ship to your country or region. The payment is then refunded in full and the edition number released.

Duties

For international deliveries, import duties and taxes are payable by the buyer and vary by country.